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Client Success | Old Mutual
Our goal was to incorporate the Omnichannel components of Connex One to assist us with efficiency goals.
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Our goal was to incorporate the Omnichannel components of Connex One to assist us with efficiency goals.
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Our goal was to incorporate the Omnichannel components of Connex One to assist us with efficiency goals.
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Synergy is an established 2000+ seat contact center based in South Africa. Before Connex One stepped into the picture, their activity was limited to outbound phone campaigns.
“We were very one dimensional,” admits Mahomed Subhan, Operations Director at Synergy. “Connex One was an amazing platform at that time and allowed us to complete our functionality.” Now with the ability to offer their clients full Omnichannel communications, Synergy has enhanced their value proposition and seen a sharp increase in agent efficiency.
Watch our video testimonial with Synergy’s Mahomed Subhan, Operations Director to learn how Connex One:
“What is happening now is that customers want to be contacted at every single level, and when you can have everything in one go this is really important. We know Omnichannel is the way forward,” says Mahomed Subhan. But that isn’t all.
Connex One’s omnichannel solution also brought about a major increase in agent productivity thanks to detailed, real-time reporting, signalling strengths and shortcomings in both agents and campaigns.
If you want to learn more about how Connex One is captaining the customer engagement revolution, drop us a call or a message!
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