Betting & Gaming Solutions

24/7 availability, your best bet for success

 

Speak to an expert

Increase customer loyalty with improved service

Bettors come in all different sizes and shapes, and they all have different preferences for how they want to contact you.

 

With omnichannel communication, your business can manage more interactions in less time, achieve positive outcomes for your customers, and raise CSAT ratings.

Make your customers glad that they bet on you.

 

Meeting customer demands

Betting services made simple

See how Connex One enabled multi billion-pound gaming company Betway to:

 

  • Reduce resolution times exponentially and increase teams’ productivity
  • Utilize an omnichannel strategy to gain new customers from various demographics
  • Scale their CX capability to keep up with exponential growth while keeping costs low

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Why choose Connex One

24/7 Support

24/7 Support

Provide unparalleled customer support with AI customer tools

Expert Strategy

Expert Strategy

Utilize customized reports to make informed decisions

Remain Competitive

Remain Competitive

Utilize market-leading CX features to stay ahead of your rivals

Customer engagement tools built to succeed

Omnichannel

Connect with more customers and provide better service with all channels at your fingertips

PCI DSS

Handle customer payments while adhering to all data and finance regulations

Keyphrase Analysis

Automatically identify the most common trends and requests with AI

IVR

Instantly connect customers to the right departments without disrupting advisors

Support Ticketing

Generate quotes, letters, and contracts during interactions with customers.

Form Builder

Increase sign-ups with fully customizable forms built within Connex One

AI Chat Bot

Deploy Athena AI to provide 24/7 support and answer standard queries via Live Chat

Flow

Fully automate your sign-up, onboarding and billing processes.
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Athena AI

Support customers around the clock with Athena

  • Prompt your website visitors with AI Chat Bots and provide instant support
  • Ensure every interaction ends on a high note with AI Sentiment Analysis
  • Monitor trends in customer inquiries with Keyphrase Analysis from Athena AI

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"We’re set up in multiple territories across the globe, and we need a solution that allows us to scale with that growth. So omnichannel was the way to go.”

Morne Van Deventer

Head of Contact Center

Want to know more?

If you want to learn more about how Connex One is captaining the customer service revolution, drop us a call or a message!

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    Shaping the Future of Customer Experience.

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