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Client Success | Old Mutual
Our goal was to incorporate the Omnichannel components of Connex One to assist us with efficiency goals.
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With our recent $103 Million Series C funding injection there’s no signs of slowing down in our mission to be the Customer Engagement Platform of choice.
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Our goal was to incorporate the Omnichannel components of Connex One to assist us with efficiency goals.
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Our goal was to incorporate the Omnichannel components of Connex One to assist us with efficiency goals.
Explore Athena
You can easily design each and every step of the customer’s journey without writing one line of code. Seamlessly switch channels, sort questions, and build experiences that are so proactive and convenient every customer will feel like a VIP.
Visualize your customer journey
Decrease in admin time with Flow Automation
Build complex solutions with integration features
Automating workload has never been easier. Build infinite customer journeys with simple to use drag and drop components within Flows. Send a follow-up SMS, build IVRs with advanced speech recognition or capture contact details with ease.
Let Athena AI send questions via Live Chat and route customers to the right expert based on their responses.
Create follow-up Flows to automate aftercare, design smooth and satisfying customer journeys and see your CSat scores go up.
The starting point of all Flows. They includes channel types, outcomes and the time elapsed from last interaction.
Configure and group granular data criteria to enable your Flows to branch off in different directions
The destination of your customer journey. Automate and action users’ tasks to maximize workforce efficiency
We’re so confident your team and your customers will love our Flow solution as well as the quick set up, and rapid time to value. Join us for a tailored demonstration and see just how quickly your business can benefit from our industry leading features.
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Shaping the Future of Customer Experience.
