Support straight to your customer's phone
Switch between SMS, voice, social media, live chat, email, or WhatsApp seamlessly with no wait times. Let our platform do the work and free up your customer teams to focus on high value interactions.
Customers expect nothing less than a consistent experience across the channels you communicate on, and 73% might switch brands if they don’t get it. With Connex One’s Omnichannel centralized hub, users can move between all channels with ease.
Seamlessly integrate Athena’s Chat Bot alongside your teams to maximize workforce efficiency. Let AI initiate more leads with the ability to escalate interactions to a person when the human touch is needed. Give quick, effective responses to your customers’ questions and achieve up to a 40% increase in conversion rates.
Design each and every step of the customer’s journey without writing one line of code. Seamlessly switch channels, sort enquiries, and build experiences that are so proactive and convenient that every customer will feel like a VIP.
We’re so confident your team and your customers will love our Omnichannel solution as well as the quick set up, and rapid time to value. Join us for a tailored demonstration and see just how quickly your business can benefit from our industry leading features.
Give it a go!
If you want to learn more about the details of how our Omnichannel platform can help your business, please don’t hesitate to call or message us.