Athena AI

The Future of Customer Experience

Athena AI: Putting the ‘art’ into ‘Artificial Intelligence’

 

Discover Athena AI, Connex’s innovative AI designed to reshape customer engagement. Athena’s flagship features – AI Agent, AI Guru, AI Analytics, Automatic Speech Recognition & Text-To-Speech – redefine the possibilities of communication by enhancing internal processes and transforming interactions.

133%

Increase in workforce productivity

60%

Average increase in sales

99%

Of our clients would recommend us

36%

Increase in CSAT scores

AI Agent

Revolutionize your business

Businesses can leverage AI Agent to automate repetitive tasks, handle both complex inbound and outbound inquiries, and provide instant, round-the-clock support across voice and digital channels. This not only frees up critical financial resources but also ensures a more efficient allocation of human agents.

With advanced AI capabilities, the AI Agent fosters personalized interactions, reduces response times, and enhances overall customer satisfaction, enabling companies to maintain a personal touch without increasing workforce costs.

AI Guru

Your Intelligent Co-pilot

AI Guru is your revolutionary internal assistant, designed to streamline user communications and boost productivity. AI Guru transforms how teams operate when interacting with customers, offering instant access to practical knowledge, advanced conversational capabilities, and unparalleled support.

AI Analytics

Supporting Data-Driven Decision Making with AI

Streamline customer support with AI-transcribed analytics tailored to your business. By analyzing voice and digital interactions, AI Analytics provides insights on sentiment, key phrases, and data capture, enabling informed decisions. Understand underlying issues to forecast support needs, optimize resources, and enhance efficiency. Integrating with Connex modules, AI Analytics offers data-driven insights for refining strategies and improving decision-making and business processes.

Athena LLM

Information you control

Effortlessly train your AI Agent by providing them with contextual information sources and documentation, transforming them into knowledgeable and contextually aware team members.

Text-To-Speech

Empower Your Brand with Customizable Voice Solutions

With sophisticated linguistic programming tailored to your brand’s tone of voice, formality, and language requirements, Athena’s Text-to-Speech (TTS) and Speech-to-Text (STT) solutions seamlessly integrate with your business. By creating authentic AI voices that match or enhance your brand identity, Athena ensures consistent and engaging customer interactions.

Automatic Speech Recognition

Never miss a word

Athena AI stays updated and adapted to new products, services, and customer needs more quickly than retraining a large workforce. This flexibility is crucial for interaction routing within businesses that needs to stay competitive and responsive to market changes.

"Sentiment analysis and Quality Management derive deep levels of insight from our customers and add real value. The core element our clients ask for is insight - and we have that in spades.

Craig Winnard

Group Commercial Director

Book your discovery session

See Connex One in action

We’re so confident your team and your customers will love our Athena solution as well as the quick set up, and rapid time to value. Join us for a bespoke demonstration and see just how quickly your business can benefit from our industry leading features.
Give it a go!

Book a demo

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