Nonprofit Contact Centre Solutions

Provide seamless 24/7 human care and support

Speak to an expert

Be there when it matters most

Let us help you help more people. Provide around the clock, seamless, human care and support to those who really need it, with 100% uptime.

 

Engage with more donors through the channels of their choice and build long-term relationships, all the while staying fully PCI DSS compliant.

Dependable support

Become a leading provider

See how Connex One aided TAPS, an American nonprofit organisation that specialises in providing support to veterans and the families of fallen soldiers, to:

 

  • Set up a 24/7 national survivor helpline in two weeks.
  • Maintain 100% uptime.
  • Increase visibility and offer personalised, human, immediate assistance.

Stable

Unbeatable reliability

Guarantee 100% uptime, anytime, anywhere. Our support team and resilient systems will ensure that you stay present in your community members’ lives, process thousands of interactions every day, and deliver high-speed performance and reliability.

Secure

Unwavering data privacy

Your data security is our number one mission. Our systems are subjected to rigorous auditing to ensure high standards of security and robust data protection.

Seamless

Omnichannel availability

Be available across all channels, let your agents switch between them depending on the caller’s needs, see who’s reaching out and their full interaction history and details, and set up sophisticated flows to sort calls.

Achieve trustworthy communication with Connex One

Omnichannel

Centralised hub for all customer data

Keyphrase Analysis

Discover which phrases are used the most

Athena AI Analytics

Dig deeper into reports and analytics with AI

IVR

Advanced and tailored customer journeys

Sentiment Analysis

Advacned AI driven sentiment analysis tools

Call Recording

Record, listen and mark calls with Quality Management

Call Transcripts

Convert calls to text with precise accuracy

WFM

Organise your business with workforce management
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"We're most excited about the level of service that we've gotten. That it's so personal, that is not only just the technology, it's also about the human connection."

Bonnie Carroll

TAPS

Want to know more?

If you want to learn more about how Connex One is captaining the customer engagement revolution and helping non profit organisations worldwide, drop us a call or a message!

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