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Connex One Blog
The latest tech news and insightful opinion pieces.
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WhatsApp for Business: The Future of Customer Service?
9th September 2021 | Customer Engagement Platform
We explore the rise of WhatsApp for Business and explain 7 ways to utilise WhatsApp Business API for customer engagement campaigns.Read more -
4 Ways AI Communication Will Transform Healthcare
2nd September 2021 | AI
By 2050 – one in four people in Europe and North America will be over the age of 65, ultimately leaving the healthcare system to deal with more complex health conditions and an increase in patients. As the western world is slowly facing a crisis of an ageing population, the healthcare sector is now experiencing even more strain on resources and requiring additional funding to keep up. One method to alleviate some of this strain is…Read more -
Why your Outbound CX Campaigns Aren’t Working (and how to improve them)
23rd July 2021 | AI
Unopened messages, rejected calls and unhappy customers. We explore how to avoid these common CX problems and get your Outbound customer campaigns creating results.Read more -
Connex One Achieves recertification for ISO27001
13th July 2021 | Accreditations
Connex One is thrilled to have achieved recertification for ISO27001 standards.Read more -
The Future of Speech Analytics
29th June 2021 | Customer engagement
43% of companies do not yet know what Speech Analytics is or how it can benefit their business. With the growing importance of customer engagement, Speech Analytics is following suit with a predicted market value of 2.23 Billion USD by the end of 2021. Speech Analytics will be leading the market in boosting quality, efficiency and control with instant customer feedback. The revolution of quality management for contact centers is driven by speech analytics. The…Read more -
The hidden profitability of CX wellbeing
4th June 2021 | Customer engagement
CEO Nick Mealey shares insights on how CX is impacting profitability by keeping employees engaged and motivated & improving their wellbeingRead more -
How Kenya can utilize CX Technology to advance its Economy
3rd June 2021 | Customer engagement
Connex One's Ryan Murphy discusses how Customer Engagement is impacting Africa's BPO industry and the potential for Kenya's rapidly growing CX marketRead more -
North West Business Insider Names Connex One as most exciting Business
26th May 2021 | Awards
Connex One leads the way forward in communication with their CX platform, ranked as one of The Most Exciting Companies in the North WestRead more -
The Evolution of Telecommunications
17th May 2021 | Customer engagement
Its World Telecommunications day- Connex One looks at how to enhance your revenue and improve productivity in the workplace.Read more