Discover the power of Contact Center AI

NEXT GEN CONTACT CENTER SAAS

Discover the power of Contact Center AI

Increase: contacts per hour, connection rates, customer engagement, CSAT scores and tangible revenue in days.

AI powered CXM Workflow Automation Omnichannel messaging

A selection of clients who’ve recently switched

Unite all communication channels in one cloud based platform

ONE PLATFORM. All INTERACTIONS.

Unite all your communication channels

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Omnichannel Contact Centers

Handle all your interactions across your users platform of choice all in one place and never miss another customer engagement opportunity.

AI Automation

Use the power of Athena AI to create remarkable user journeys that increase engagement, impact user actions and drive resolution management.

Workflow management

Integrate the tools your teams love with ease and dramatically increase workforce efficiencies utilising AI work flows which can be deployed at scale.

Analytics

Scale performance & productivity in days leveraging data driven analysis, real-time reporting, AI and business intelligence via 80+ bespoke reports.

Integrations

Integrate your existing business tools with ease via the Connex One marketplace or speak to us about be-spoke integration requiremnts.

Utilize a scalable rewards system with measurable results

NEXT GEN GAMIFICATION

Utilize a scalable rewards system with measurable results

Empower and incentivize your agents to raise performance through friendly competiton based objectives. Motivate your teams through reward based mentoring programs which is all manageable through Connex One’s innovative gamification suite of tools.

Motivate your teams through reward based mentoring programs which is all manageable through Connex One’s innovative gamification suite of tools.

Athena AI: The brain of Connex One

THE BRAIN OF CONNEX ONE

Athena AI

Our propriety AI system Athena coupled with the Connex One platform will revolutionize the way you interact with customers through next gen speech analytics, sales AI, live chat and more.

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Uncover your hidden potential with realtime & automated reporting

NEXT GEN BUSINESS ANALYTICS

A 360 view of all your interactions

Manage your KPIs like never before and Scale performance in days leveraging data driven analysis across all your channels in real-time & retrospectively via 80+ bespoke reports. Take it even further with AI analysis to create automated work flows to scale performance even further.

Quick, simple and pain free integrations

Easily integrate the business tools your teams already use direct from the Connex One Marketplace with access to 50+ integrations. We can even provide be-spoke development to currently unsupported tools to ensure your processes remain unaffected.

INTEGRATION MARKETPLACE

Quick, simple and pain free integrations

Take workforce management to the next level

NEXT LEVEL WORKFORCE MANAGEMENT

Take complete control of your contact center workforce

Harness a suite of WFM tools to ensure your business operates at optimum efficiency. Benefit from calendar management, agent scheduling, task management, shift forecasting and much more.

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Harness a suite of WFM tools to ensure your business operates at optimum efficiency. Benefit from calendar management, agent scheduling, task management, shift forecasting and much more.