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Category: Technology
The latest tech news and insightful opinion pieces.
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Mother’s Day Q&A: Celebrating moms in Technology
6th May 2022 | Technology
To mark this year's Mother's Day, we caught up with four of Connex One's moms in tech to discuss their individual motherhood and career experiences within the industry.Read more -
Getting into Data Science: Celebrating the Connex One women making waves in tech
11th February 2022 | AI
To commemorate International Day of Women and Girls in Science, we talked career choices, challenges and candid advice with three of our female data scientists.Read more -
Eliminating the pain of implementing new contact center solutions
3rd February 2022 | Customer engagement
Looking to implement a new contact centre solution? Here, we explore four essential considerations before you get started.Read more -
How Contact Centers can reduce Churn Rate
1st October 2021 | Customer engagement
We discuss how to reduce agent turnover in contact centers, with 5 ways to retain agents using CX features to boost job satisfaction.Read more -
The Future of Speech Analytics
29th June 2021 | Customer engagement
43% of companies do not yet know what Speech Analytics is or how it can benefit their business. With the growing importance of customer engagement, Speech Analytics is following suit with a predicted market value of 2.23 Billion USD by the end of 2021. Speech Analytics will be leading the…Read more -
How Kenya can utilize CX Technology to advance its Economy
3rd June 2021 | Customer engagement
Connex One's Ryan Murphy discusses how Customer Engagement is impacting Africa's BPO industry and the potential for Kenya's rapidly growing CX marketRead more -
The Evolution of Telecommunications
17th May 2021 | Customer engagement
Its World Telecommunications day- Connex One looks at how to enhance your revenue and improve productivity in the workplace.Read more -
5 reasons why Tech companies should consider integrating the reseller model into their business
23rd April 2021 | Technology
We break down the main reasons why reseller models are helping tech business increase their market share whilst cutting costs.Read more -
How Consumer Rights are Changing Customer Engagement
15th March 2021 | Customer engagement
As the rules and regulations on customer data and privacy continue to develop worldwide, we explore how consumer rights are reshaping contact centre processes and how businesses can keep up.Read more