Category: Live Chat

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  Getting into Data Science: Celebrating the Connex One women making waves in tech

  11th February 2022  |  AI

  To commemorate International Day of Women and Girls in Science, we talked career choices, challenges and candid advice with three of our female data scientists.
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  How Contact Centers can reduce Churn Rate

  1st October 2021  |  Customer engagement

  We discuss how to reduce agent turnover in contact centers, with 5 ways to retain agents using CX features to boost job satisfaction.
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  WhatsApp for Business: The Future of Customer Service?

  9th September 2021  |  Customer Engagement Platform

  We explore the rise of WhatsApp for Business and explain 7 ways to utilise WhatsApp Business API for customer engagement campaigns.
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  4 Ways AI Communication Will Transform Healthcare

  2nd September 2021  |  AI

  By 2050 – one in four people in Europe and North America will be over the age of 65, ultimately leaving the healthcare system to deal with more complex health conditions and an increase in patients.  As the western world is slowly facing a crisis of an ageing population, the healthcare…
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  How Consumer Rights are Changing Customer Engagement

  15th March 2021  |  Customer engagement

  As the rules and regulations on customer data and privacy continue to develop worldwide, we explore how consumer rights are reshaping contact centre processes and how businesses can keep up.
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  How AI can increase contact centre efficiency during peak times of traffic.

  24th June 2020  |  AI

  With the global disruption caused by Coronavirus, there comes new challenges for customer service and support teams across many industries.

  When experiencing this increase in demand, one way businesses can ensure their agents are able to handle increased call volumes smoothly is by leveraging artificial intelligence (AI) to help scale support.
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  Why Your Business Needs Live Chat

  13th May 2020  |  Live Chat

  There’s a shift happening in the way we communicate. Think back 15 years ago, a phone was just a phone - you made calls on it because that’s what a phone was. Now your phone is your lifeline, with no end of communication methods; apps, text, video calls, emails, social media… the list goes on.
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