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Category: Contact Center
The latest tech news and insightful opinion pieces.
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3 Ways to bust through more calls in less time
25th May 2022 | Contact Center
We explore three contact center features your business can utilize to help agents handle more calls in less time and improve customer experience.Read more -
Boosting CSAT scores by responding to customers more quickly
28th April 2022 | Contact Center
Customer satisfaction is the life force of every successful business. In this article, we explain how to speed up responses to customers and boost your CSAT score in the process.Read more -
Attracting the best CX agents for your customer teams
5th April 2022 | Contact Center
When it comes to CX, companies large and small need the best engagement teams they can find. In this blog, we explore three ways companies can attract and retain the best talent in customer experience.Read more -
Utilizing CX teams to build customer trust: the top five techniques
10th March 2022 | AI
Are you utilizing your contact center team in the best possible way to build brand trust? In this blog we cover the essential need-to-knows to increase customer loyalty.Read more