This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.
Connex One Blog
The latest tech news and insightful opinion pieces.
Filter by category
-
4 Features Your Contact Centre Needs to Avoid Annoying Customers
13th January 2021 | Client Success
What customers think of your contact centre services is vital to your success. In this blog we explore how to avoid creating problems for customers and boost satisfaction rates.Read more -
Achieving International Scalability for Gladstone Brookes
25th November 2020 | Client Success
Find out how Connex One's partnership enabled Gladstone Brookes to triple their customer call capacity, launch a new South Africa office and meet overwhelming industry demand.Read more -
Why remote workers will benefit your business and improve productivity
15th October 2020 | Remote Working
With companies around the world adjusting their teams to new working styles, we explore the benefits that remote working can provide to your business and the positive impact for your employees.Read more -
Encouraging positive mental health across your remote workforce
6th October 2020 | Remote Working
As lockdown and social distancing measures move into yet another stage for workforces across the country, concern for the wellbeing of the million’s of office-turned-home workers is on the rise.Read more -
Connex One and Gladstone Brookes Partnership Recognised at The Forum Awards 2020
11th September 2020 | Awards
Connex One is proud to be recognised for our outstanding supplier client relationship at The Forum Awards 2020.Read more -
Improving customer loyalty and brand reputation through Omnichannel
5th August 2020 | AI
Following our analysis of how omnichannel can help with connecting to your customers, we explore how omnichannel features can provide valuable insights improve your processes.Read more -
Strengthening Your Business Reputation Through Omnichannel
14th July 2020 | Customer engagement
As the purchasing habits of potential customers continue to evolve and the level of choice available to them expands every day, the need for strong brand reputation has never been more important for modern businesses.Read more -
How AI can increase contact centre efficiency during peak times of traffic.
24th June 2020 | AI
With the global disruption caused by Coronavirus, there comes new challenges for customer service and support teams across many industries. When experiencing this increase in demand, one way businesses can ensure their agents are able to handle increased call volumes smoothly is by leveraging artificial intelligence (AI) to help scale support.Read more -
4 Customer Service Agent Frustrations that Omnichannel Engagement Can Solve
10th June 2020 | Customer engagement
Whether it’s an endless queue of waiting customers, disjointed processes or questions over personal performance; there are many potential pain points facing agents in the field.Read more