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Connex One Blog
The latest tech news and insightful opinion pieces.
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How Software solutions can assist Mental Wellbeing in the CX Workplace
14th May 2021 | Customer Engagement Platform
For Mental Health Awareness week, we take a look at how software functions can help to improve employee wellbeing by managing stress levels and reducing anxiety.Read more -
Connex One achieves full ISO 9001 compliance for a second year
11th May 2021 | Customer Engagement Platform
Connex One Achieves the highest appraisal of Quality Management Assurance during ISO 9001 Surveillance auditRead more -
5 reasons why Tech companies should consider integrating the reseller model into their business
23rd April 2021 | Technology
We break down the main reasons why reseller models are helping tech business increase their market share whilst cutting costs.Read more -
Why South Africa is Leading Outsourced CX Delivery
15th April 2021 | Client Success
South Africa has surpassed India as the most favourable BPO destination for Outsourced CX and customer service.Read more -
Removing the ‘Artificial’ from Contact Centre AI
8th April 2021 | AI
We explore the growing use of contact centre AI features, their effectiveness in customer engagement automation and the dangers of AI becoming too human.Read more -
How Consumer Rights are Changing Customer Engagement
15th March 2021 | Customer engagement
As the rules and regulations on customer data and privacy continue to develop worldwide, we explore how consumer rights are reshaping contact centre processes and how businesses can keep up.Read more -
Customer Experience and KPIs: Sayo Afolayan Talks with CXBuzz
10th March 2021 | Customer Engagement Platform
Connex One Operations Manager, Sayo Afolayan shares her thoughts on the future of the customer experience and contact centre market.Read more -
Women in Science Day: Connex One’s leading women share their STEM career advice
11th February 2021 | Technology
The brilliant women of Connex One discuss what led to them considering a STEM-related role and share advice for girls who may be interested in pursuing STEM as a career.Read more -
Old Mutual Testimonial
27th January 2021 | Client Success
“The future for Connex One and Old Mutual is significant, an aggressive omnichannel strategy saw our quote time go from 11 mins down to 2.” Jan Marais, Head of Innovation and Efficiencies https://vimeo.com/502984737Read more