Posts from Sean Fielding

We explore three contact center features your business can utilize to help agents handle more calls in less time and improve customer experience.

To mark this year's Mother's Day, we caught up with four of Connex One's moms in tech to discuss their individual motherhood and career experiences within the industry.

Customer satisfaction is the life force of every successful business. In this article, we explain how to speed up responses to customers and boost your CSAT score in the process.

When it comes to CX, companies large and small need the best engagement teams they can find. In this blog, we explore three ways companies can attract and retain the best talent in customer experience.

Are you utilizing your contact center team in the best possible way to build brand trust? In this blog we cover the essential need-to-knows to increase customer loyalty.

To commemorate International Day of Women and Girls in Science, we talked career choices, challenges and candid advice with three of our female data scientists.

Looking to implement a new contact centre solution? Here, we explore four essential considerations before you get started.

We discuss how to reduce agent turnover in contact centers, with 5 ways to retain agents using CX features to boost job satisfaction.

We explore the rise of WhatsApp for Business and explain 7 ways to utilise WhatsApp Business API for customer engagement campaigns.