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Posts from Sean Fielding
Sean Fielding
Digital Marketing-
Connex One Completes $103 M Fundraising Round
11th October 2022 | PR
Connex One continues global expansion plans with its latest round of investmentRead more -
3 Ways to bust through more calls in less time
25th May 2022 | Contact Center
We explore three contact center features your business can utilize to help agents handle more calls in less time and improve customer experience.Read more -
Mother’s Day Q&A: Celebrating moms in Technology
6th May 2022 | Technology
To mark this year's Mother's Day, we caught up with four of Connex One's moms in tech to discuss their individual motherhood and career experiences within the industry.Read more -
Boosting CSAT scores by responding to customers more quickly
28th April 2022 | Contact Center
Customer satisfaction is the life force of every successful business. In this article, we explain how to speed up responses to customers and boost your CSAT score in the process.Read more -
Attracting the best CX agents for your customer teams
5th April 2022 | Contact Center
When it comes to CX, companies large and small need the best engagement teams they can find. In this blog, we explore three ways companies can attract and retain the best talent in customer experience.Read more -
Utilizing CX teams to build customer trust: the top five techniques
10th March 2022 | AI
Are you utilizing your contact center team in the best possible way to build brand trust? In this blog we cover the essential need-to-knows to increase customer loyalty.Read more -
Getting into Data Science: Celebrating the Connex One women making waves in tech
11th February 2022 | AI
To commemorate International Day of Women and Girls in Science, we talked career choices, challenges and candid advice with three of our female data scientists.Read more -
Eliminating the pain of implementing new contact center solutions
3rd February 2022 | Customer engagement
Looking to implement a new contact centre solution? Here, we explore four essential considerations before you get started.Read more -
How Contact Centers can reduce Churn Rate
1st October 2021 | Customer engagement
We discuss how to reduce agent turnover in contact centers, with 5 ways to retain agents using CX features to boost job satisfaction.Read more