Resolve more, sell more & make every interaction count

Dramatically impact your contact centre performance in days with AI & omnichannel tools

AI & Automation Omnichannel messaging No set-up or support costs

Interact with your customers on their preferred communication channels

Switch between SMS, voice, social media, live chat, email, or WhatsApp seamlessly with no wait times. Let our platform do the work and free up your customer teams to focus on high value interactions.

133%

Increase in workforce productivity

60%

Average increase in sales

99%

Of our clients would recommend

36%

Increase in customer satisfaction

Omnichannel

Centralized hub for customer data and interactions

Customers expect nothing less than a consistent experience across the channels you communicate on, and 73% might switch brands if they don’t get it. With Connex One’s Omnichannel centralized hub, users can move between all channels with ease.

Power up with Athena AI

Fully integrated Live Chat

Seamlessly integrate Athena’s Chat Bot alongside your teams to maximize workforce efficiency. Let AI initiate more leads with the ability to escalate interactions to a person when the human touch is needed. Give quick, effective responses to your customers’ questions and achieve up to a 40% increase in conversion rates.

Intelligent Call Flows

Innovative click-and-drop tool for creating customer journeys

Design each and every step of the customer’s journey without writing one line of code. Seamlessly switch channels, sort enquiries, and build experiences that are so proactive and convenient that every customer will feel like a VIP.

“The Omnichannel solutions that come with Connex One are fundamental to our strategic planning and how we service our customers.”

Kerry Anderson

CTO

Book your discovery session

See Connex One in action

We’re so confident your team and your customers will love our Omnichannel solution as well as the quick set up, and rapid time to value. Join us for a tailored demonstration and see just how quickly your business can benefit from our industry leading features.
Give it a go!

Book a demo

Want to know more?

If you want to learn more about the details of how our Omnichannel platform can help your business, please don’t hesitate to call or message us.