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Client Success | Old Mutual
Our goal was to incorporate the Omnichannel components of Connex One to assist us with efficiency goals.
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With our recent $103 Million Series C funding injection there’s no signs of slowing down in our mission to be the Customer Engagement Platform of choice.
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Our goal was to incorporate the Omnichannel components of Connex One to assist us with efficiency goals.
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Our goal was to incorporate the Omnichannel components of Connex One to assist us with efficiency goals.
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Optegra International is the UK’s leading eye healthcare provider, with around 30 clinics across the UK and Europe and a history of supporting and collaborating with the NHS.
It’s almost been 10 years since Optegra decided to pair up with Connex One to grant patients outstanding levels of service and care. The results of this collaboration speak for themselves: Optegra has seen a rapid and unstoppable growth, an increase in agent productivity and customer satisfaction levels, and maximized conversion rates.
See how Connex One helped Optegra, the UK’s leading eye healthcare provider, to:
A key part of Connex One and Optegra’s successful collaboration has been the capacity granted by our platform to cater to patients’ communication preferences.
Thanks to Connex One, Optegra is able to respond to patients’ queries promptly on any channel, expanding their reach to younger demographics as well as their CSAT scores. “Patient satisfaction is the most important measure of success, and we have seen our business grow and our reputation increase as we were supported by Connex One,” says Ian Bateman, Head of Customer Engagement at Optegra.
If you want to learn more about how Connex One is captaining the customer engagement revolution, drop us a call or a message!
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